Our products use highly technical fabrics. To make sure that they continue to perform at their best, they need care. Here are a few tips to help you look after your INBIKE products so they’ll be there to help you suffer in comfort for longer.

SPECIAL TIPS FOR

STORAGE & WASHING

To improve the life of your INBIKE equipment follow the below guide.

STORAGE

– After each ride, hang the garments in a well-ventilated environment or wash them immediately.

– Do not hang the garments in the direct sunlight.

– Never store damp clothes in a non-ventilated environment (e.g. plastic bags, sport bag, suitcase, etc.).

– If your body has a tendency to sweat a lot, water-rinse the garments after each use to protect the fibers from bacterial attacks which might lead to fabric deterioration.

WASHING

– Washing a garment means putting stress on fabric and seams!

Therefore, wash cycling garments separately from other clothes / accessories to prevent friction.

– Before washing, turn the garments inside out (seams on the outside).

– Machine-wash is possible but always use a wash bag, a delicate cycle and lukewarm water (max. 30° C).

– Do not use bleach and/or softeners. Use a mild liquid detergent only

– Do not soak, wring or rub. Do not spin after washing. To remove excess water from your garment gently squeeze by hand.

– Dry garments flat or hanging, but do not tumble dry.

Q: What do I need to do to solve product issues through Customer Service?

A: The first step is to fill in the contact form, providing the following information:

First Name

Last Name

Country of residence

Email address

Telephone number

Date and place of purchase

Full address

Type of product purchased (e.g., shorts, gloves, jacket, etc.)

A photo of the damaged part of the product

Detailed description of the problem

IMPORTANT:Do not send your damaged INBIKE product before you contact our Customer Service! This will avoid your sending items that cannot be repaired or replaced.

Once Customer Service has confirmed that you may send us the item and has sent you the information required for the shipment or collection, please:

Identify the problem (using an adhesive label or a pin)

Pack the product appropriately

Q: Are there any return costs?

A: Yes, you are responsible for the return postage.

Q: What should I do if my item/(parcel) is broken, not as described or wrong?

A: If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;

1. Apply for return online first;
2. Take some clear photos of the exact problem;
3. Upload them into your return application (Refer to Return Policy).
4. We will audit your application and give you a satisfying solution.

Note: Applying return online is the key point for us the deal with this problem properly. And you are responsible for the shipping fee.

Q: What should I do if my item missing?

A: 1. Re-check if there is split shipment in your order;
2. Excluding above situations, please follow below steps.
1). Apply for return online first;
2). Take some clear photos of the exact problem;
3). Upload them into your return application (Refer to Return Policy);
4). We will audit your application and give you a satisfying solution.
(Applying return online is the key point for us the deal with this problem properly)

Q: What do I do if my package is damaged during transport?

A: Take pictures of the damage and send them to our customer service for assistance.

Q: Can I exchange an item?

A: We feel sorry that we are currently unable to process exchange service. Please send back your unwanted items for a refund, and place a new order for the correct product. But you are responsible for the shipping fee.

Q: How long does a return take?

A: Provided the return is approved, you will normally receive a refund within 14 days of returning the item.

Q: How do I get my money back?

A: From the time we have approved your return, you will be refunded within 7 business days via the same payment method used at the time of the purchase.

Q: Does the package is trackable?

A: Yes. You can track your package once it is sent out through the tracking number we provide.  It can take up to 48 hours before the link is updated from the time your package is dispatched from our warehouse.

Q：How should I do if I want to be a dealer of INBIKE?

A：Welcome to consult. Please send us an email containing below.

We will reply soon once we get your mail.

1. Where will you sell them?
2. What products are you selling at present?
3. Are you an online e-commerce or offline retailer or others?
4. Have you ever been the agent of other brands?

Your order represents an offer to execute a Purchase Agreement. When you send us an order, we will send you an e-mail to confirm receipt of your order and explain all relevant details (Order Confirmation). Your Order Confirmation does not represent acceptance of the Agreement. Instead, it confirms receipt of your order. It becomes a Purchase Agreement only when we have sent the ordered goods and when you have received delivery notification from our warehouse that the goods have been dispatched.
If a product in the same order, for which you have received Delivery Confirmation, is not shown in the Delivery Notification e-mail, no Purchase Agreement will take place for that product.
During the purchasing process, the buyer accepts our General Terms and Conditions of Sale, as set out on this page.

Our ability to fulfill orders is conditional on us too being correctly supplied, within the correct time frame. If any goods ordered are not available, we reserve the right to terminate the Agreement. You will be informed immediately if goods that you have ordered cannot be delivered. If the sum due has already been paid, we will return it immediately. We accept no responsibility for damages due to late delivery, unless there is certified negligence on our part.
Shouldn’t one or more goods in your order be available within the correct time frame, we reserve the right to offer you an alternate delivery through one of our business partners in your area, at the same conditions. You will have the possibility to accept such alternate delivery.

We will notify you if an item shown on the website is no longer available or if its price has changed.

PLEASE NOTICE Shipments sent outside the European Union might be subject to import duties and or taxes imposed by your country. These costs are your expense and in addition to your invoice charges. Please contact your local customs office for details.

Shipping Damage

Important: Notwithstanding all precautions, packages and/or their contents sometimes get damaged in transit. If this should happen, please follow the following procedure: breakages should initially be announced and registered with the courier, at once upon receipt of the goods. You should then inform us immediately thereafter. If you intend to return damaged goods, please inform us in advance via customer care form, e-mail, phone or fax.

Payment by credit card

You can pay your purchases in our online shop with a VISA or Mastercard credit card. Payment with credit cards from other providers is not possible. As soon as your order has been shipped, the corresponding amount will be charged to your credit card.

Security for credit card payments

Security within the payment process by credit card is important to us. Your transmitted data is encrypted using SSL technology. In addition, a 3D Secure authentication is applied at the end of the purchase, which improves the protection of the transaction against fraud.

Card payment with 3D Secure

The European guidelines regarding online credit card payments have changed to provide more security for online credit card payments. As from 2021, 3D Secure authentication will be mandatory. This authentication can be requested, for instance, by a TAN, a fingerprint or a password. This is to ensure that the actual cardholder makes the purchase and that the card is not misused. Depending on the credit card provider, this two-factor encryption is called differently. VISA calls 3D Secure “Verified by VISA” and Mastercard uses the term “Mastercard Identity Check”.

Not yet registered? Due to the new regulations, we suggest that you verify your identity with 3D Secure. The process may vary between different providers and credit cards. In most cases you can activate 3D Secure online. Please contact your bank for more information. Note that this authentication has been mandatory since 2021, which is why we recommend registering before your next online purchase.

Already registered? If you are already registered for 3D Secure, you do not need to register again.

Payment by PayPal

You can pay your purchases in our online shop by using PayPal. To do so, select the PayPal payment method at the end of your purchase.

What is PayPal?

PayPal is a secure, fast and convenient online payment system that we use for our shop. Pay easily and securely with just your email address and password.

New to PayPal? If you are not a PayPal customer, you have two options to pay with PayPal. Either you make the purchase as a guest or you create an account at PayPal. Please inform yourself at PayPal.

Already a PayPal customer? If you are already a PayPal customer, you can log in with your data and complete the purchase.

Cookie Policy of inbike.cc

This document informs Users about the technologies that help inbike.cc to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with inbike.cc.

For simplicity, all such technologies are defined as “Trackers” within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User’s consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

inbike.cc uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers – in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of inbike.cc and delivery of the Service

inbike.cc uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

First-party Trackers

Storage duration: up to 12 months

Third-party Trackers

SPAM protection

This type of service analyzes the traffic of inbike.cc, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

Other activities involving the use of Trackers

Basic interactions & functionalities

inbike.cc uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User’s communication with the Owner.

Interaction with live chat platforms

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of inbike.cc with the Facebook advertising network.

Personal Data processed: Cookies and email address.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party’s privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Google Chrome

Mozilla Firefox

Apple Safari

Microsoft Internet Explorer

Microsoft Edge

Brave

Opera

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).

Since the use of third-party Trackers through inbike.cc cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by inbike.cc.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through inbike.cc (or third-party services employed in inbike.cc), which can include: the IP addresses or domain names of the computers utilized by the Users who use inbike.cc, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using inbike.cc who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of inbike.cc. The Data Controller, unless otherwise specified, is the Owner of inbike.cc.

inbike.cc (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by inbike.cc as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User’s browser.

Tracker

Tracker indicates any technology – e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to inbike.cc, if not stated otherwise within this document.

Last Updated: December 30, 2019

This privacy policy (“Policy”) explains how your information is collected, used, and disclosed by Fundoo and its subsidiaries and affiliated companies (“INBIKE” or “We”). Unless we otherwise indicate, this Policy applies to all information collected by INBIKE from any source, including information collected through our online services and activities, including this Website and our mobile applications (collectively, “Sites”), and at retail locations. This Policy will not apply where we display or link to a different privacy policy.

1. INFORMATION WE COLLECT

We collect information from you in various ways, including through information you provide to us directly, information we or other third parties automatically collect or infer, and information we receive from third parties. This includes data that identifies you personally whether directly (e.g., your name) or indirectly (e.g., information about your online use).

1. Information You Provide

We collect information you directly provide to us through our Sites, in our stores and through your other interactions with us. This may include when you use our Sites, register or create an online account with or through the Sites, purchase products, request information from us, sign up for newsletters or our email list, use our services, enter into sweepstakes or other promotions, fill out a survey, request customer support, or otherwise communicate with or contact us.

The information we collect from you generally falls into the following categories:

• Contact Details.We collect your contact information, such as name, postal address, email address, telephone or mobile number, fax number, or other similar identifiers.
• Financial Data.If you make a purchase from us, we collect a credit/debit card number and related financial information (such as CVV, expiration date, and billing address), depending on the form of payment you choose.
• Transaction Details:We collect details about your purchases or other transactions with us, including, but not limited to, your transaction or purchase history, transaction channel, or the general location of the store you visit.
• Account Information.You may choose to register for an account to make a purchase or use certain services. We collect information from you regarding your account registration, such as an email and password.
• Marketing and Communications Data.We collect data concerning your preferences in receiving marketing, other targeted information from us, and your contact preferences.
• Demographic Data.When you enroll in our Greater Rewards program, create an account online or at other times, such as in surveys, we may request that you provide birth month and day, gender and other demographic details, such as information about your shopping preferences.
• Content and Files.We may collect other information about you based on your interactions with us or that you choose to provide to us. For example, if you submit a product review you have the option to provide photographs or other information about yourself, and if you send us email messages or other communications, we will collect and retain those communications.

When you are asked to provide personal data, you may decline. And you may use app or device controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain Sites or features, those Sites or features may not be available or function correctly.

1. Information We Automatically Collect

When you visit or interact with our Sites, we may use a variety of technologies such as cookies, web beacons, pixel tags, log files, or other technologies to automatically or passively collect certain information about your online activity. Please note that we automatically collect the following information about you:

• Identifiers and Device Information.We may automatically collect your Internet Protocol (IP) address when you visit our Sites, and other information about your device including unique identifiers such as MAC address or information from the computer, mobile device, tablet or other device you use to access the Sites, including but not limited to your device type, operating system and version, browser type and language, settings and configuration, and information about the location of your device. As further described in our Cookie Policy, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.
• Geolocation Data.We collect certain geolocation data when you use our Sites. For mobile applications, this may include precise location data as provided by your mobile device with your consent.
• Usage Information. We may collect information about your usage of and activity on our Sites, including the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, items that are added to or remain in your virtual cart on the Site, other click-stream or site usage data, emails that you open, forward or click-through to our Site, and other sites that you may visit.
• When you visit our stores, we automatically record video for security, safety and loss prevention purposes.

For information about your advertising choices and how to opt-out of location information collection, please see the Your Information Choices and Opt-Outs section below.

1. Information Collected by Third Parties

Third parties may also collect information about you on our Sites as described in the Third Party Content, Links and Plug-Ins section through the use of cookies and other technology as described by our Cookie Policy.

1. Information Collected From Other Sources

We obtain information from other trusted sources to validate or supplement the information that you provide or that we collect automatically. These third-party sources and the categories of personal data we obtain from these third parties include, for example:

1. Combination of Information; Inferences

We combine the information we collect from and about you, including information you provide to us and information we automatically collect through our Sites, as well as information collected offline, across other computers or devices that you may use, and from third party sources. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your city, state, and country location based on your IP address, or product or shopping preferences based on your transaction history.

2. COOKIES, MOBILE IDS AND SIMILAR TECHNOLOGIES

We use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including other identifiers and device information and usage data. Please see more information regarding cookies, mobile IDs and similar technologies by visiting our Cookie Policy.

3. INFORMATION USE
4. Use of information by INBIKE

We use information we collect for purposes described in this Policy or as disclosed to you in other ways including on our Sites, in our stores, or in connection with our services. We may use this information to help us maintain the accuracy of the information we collect, personalize your experience on the Sites, target our communications so that we can inform you of products, services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes. For example, we may use your information to:

We also use your information to provide you with other services or for other purposes as disclosed at the time you provide your information or otherwise with your consent. In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, and personalized experience.

4. SHARING OF INFORMATION

Certain sections of our Sites are designed as open and public community areas for connecting and sharing with other people. When you sign up for or participate in these areas you will be asked to provide certain information that may be displayed publicly along with photos, stories, posts, product reviews and other information you choose to provide. We may also post or publish your information when you submit comments, stories, photos, and videos in connection with surveys, contests, sweepstakes, or promotions offered on the Sites.

We share personal data with your consent or as necessary to complete your transactions or provide the products you have requested or authorized. For example, when you provide payment data to make a purchase, we will share that data with banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.

In addition, we share all the categories of your personal information described above with third parties as follows:

• with your consent, including if we notify you on the Sites that the information you provide will be shared in a particular manner and you provide such information or when you agree to our sharing of your information with other third parties for their own marketing purposes subject to their separate privacy policies;
• with our subsidiaries and affiliates including common data systems to process personal information as needed to provide our products and operate our business;
• with third party vendors, consultants and other service providers who are working on our behalf and need access to your information to carry out their work for us for the purposes described in this Policy, including fulfilling orders or assisting us in advertising our products and services on third party websites;
• if you choose to enter into one of our sweepstakes, contests, or other promotions (a “Promotion”) we may disclose your information to third parties or the public in connection with the administration of such Promotion, as required by law, as otherwise permitted by the Promotion’s official rules, or otherwise in accordance with the terms of this Policy;
• to (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of INBIKE, our agents, and others, including to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person; and or (d) operate and maintain the security of our products, including to prevent or stop spam or attempts to commit fraud, or an attack on our computer systems or networks.
• In connection with, or during negotiations of corporate transactions or proceedings such as a merger, sale of company assets, financing, acquisition, bankruptcy, dissolution, divestiture, or other transfer of all or a portion of our business to another company.

Third party analytics and ad tech companies also collect data through our website and apps, including transaction details, account information, marketing and communications data, demographic data, content and files, geolocation data, usage data, and inferences associated with identifiers and device information (such as cookie IDs, device IDs and IP address) as described in our Cookie Policy.

Finally, we may share other de-identified information in accordance with applicable law.

Please note that some of our Sites include references or links to sites provided by third parties whose privacy practices differ from ours. If you provide personal data to any of those third parties, or consent to our sharing personal data with them, that data is governed by their privacy statements.

5. SECURITY OF YOUR PERSONAL INFORMATION

Certain parts of our Sites require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features of the Service or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences. While we and others give you choices described in this Policy, there are many ways Web browser signals and other similar mechanisms can indicate your choice to disable tracking. Our system may not recognize Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

6. YOUR INFORMATION CHOICES AND OPT-OUTS
7. Choices for Cookies and Similar Technologies

See our Cookie Policy for choices about cookies and other analytics and advertising controls.

1. Unsubscribing from our Marketing Communications

You may opt out of receiving promotional emails from INBIKE by clicking on the unsubscribe link at the bottom of those emails, or by clicking this Unsubscribe Link and entering the email address you wish to unsubscribe. If you choose to opt out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.

You may also send requests about your contact preferences or changes to your information by writing us at:

Hangzhou Fundoo Trade Co., Ltd
Floor 2, Building B2, Jiangcun Business Center, Wenyi West Road, Xihu District, Hangzhou City, Zhejiang Province, China

1. Opting Out of Location Collection

You may opt out from allowing INBIKE to collect certain geographic location by changing your location preferences in your web browser or on your mobile device. We and others may still collect other geographic location information such as address, city and state that you directly provide or zip code, city and state inferred from your IP address.

7. DATA STORAGE

This website is operated by INBIKE, a company which is headquartered in the Chinese mainland. To provide you with this website and the goods and services you order, your data may be processed by INBIKE, its group companies, and it service providers, who may be located in countries (including the USA) other than your country of residence. These countries may have data protection laws that are different than the laws in your country of residence, but INBIKE will protect your personal information in accordance with applicable data protection law and this Policy at all times.

8. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), beginning January 1, 2020 you have certain rights with respect to that information.

Notice of Sales. Note that the CCPA defines “sell” very broadly, and certain sharing activities described above may therefore be considered a sale under California law. For example, we “sell” data to third party analytics, ad tech companies, and affiliate marketers. Third party analytics and ad tech companies may also further sell data to others as described in our Cookie Policy.

Right to Know. You have a right to request that we provide you with the following information:

• The categories and specific pieces of personal information we have collected about you.
• The categories of sources from which we collect personal information.
• The purposes for collecting, using, or selling personal information.
• The categories of third parties with which we share personal information.
• The categories of personal information we have disclosed about you for a business purpose. Note that the CCPA defines “business purpose” broadly; and because we use service providers for a number of business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support), in the past 12 months we have disclosed for a business purpose data from all of the categories of personal information that we maintain.
• The categories of personal information we have sold about you (if any), for each category of third parties to which the personal information was sold in the past 12 months. Note that the CCPA defines “sell” very broadly, and some of our data sharing with third party analytics and ad tech companies described in this Policy and in our Cookie Policymay be considered a “sale” under that definition. We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization.

You may make such a “request to know” by completing the form provided here or by contacting us:[email protected] during normal business hours. Note that we have provided much of this information in this Policy.

Right to Delete. You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to delete, complete the form provided here or contact us at [email protected] during normal business hours.

Right to Opt-Out. You have a right to opt-out from future “sales” of personal information. To do so, please see the California Do Not Sell My Info page.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. You have a right to not be discriminated against for exercising rights set out in the CCPA.

In addition, under California Civil Code Section 1798.83, also known as the “Shine the Light” law, if you are a California customer, you may request information about whether a business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of such a request, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. California customers may request further information about our compliance with this law by e-mailing [email protected] with “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Non-affiliated third parties are independent from INBIKE and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

9. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS

The Sites may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.

The Sites may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on this Site, then such third-party may recognize you on this Site. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

10. CHANGES TO THIS POLICY

INBIKE will change this Policy from time to time to reflect changes in our products, how we use personal information, or the applicable law. When we make any changes to this Policy, we will change the “Last Updated” date above. If we make material changes to this Policy, we will provide notice or obtain consent regarding such changes as may be required by law.

11. QUESTIONS/CONTACT US

If you have any questions about this Policy or our privacy practices, you may email us at [email protected]

RETURNS & REFUNDS

We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return it free for a refund within thirty (30) days of receipt.

VERY IMPORTANT

Items must be returned in the original packaging, with original labels.
We suggest you keep all packaging until you have made your final decision to purchase.

Returned items must be in a new and unused/unworn condition in the original packaging.
We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
The refund process can take 10-14 days from receipt of your goods, depending upon the method of payment.

HOW TO RETURN ONE OR MORE ITEMS:

1 – REQUEST A RETURN

IF YOU HAVE A MY ACCOUNT:
– Please login in your MY ACCOUNT and go to ORDERS AND RETURNS section
– Select the order that contains the product you would like to return
– Once you are in the order click on the button ASK FOR A REFOUND
– Select the product you would like to return the quantity and specify a reason from the drop down menu
– Click on SEND RETURN REQUEST

IF YOU DO NOT HAVE A MY ACCOUNT OR YOU CHECKOUT AS A GUEST:
Enter your order number, the email address used to place your order, and your last name to find information on guest orders.
Note your order number can be found at the top of the order confirmation email you would have received and start with SO.

2 – PREPARE THE GOODS AND THE BOX
– Prepare the BOX with the items that you wish to return. You can use the same box that were sent with your original goods.
– PRINT 4 copy of the pre-filled RETURN INVOICE that you received via email from our Customer Services:
1 copy must be included in the box,
1 copy must be attached outside the box
2 copy goes to the courier.

Please print and attach the below return address to the box:
5^th Floor, Kemei Zhenzhi, WestSideofChanglong Co.,Ltd.,No.924, QingFang North Road, datangzhen,zhujishi, shaoxingshi, Zhejiang, China

3 – SHIPPING
Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels, box is closed and correctly labelled with the return address and the RETURN INVOICE printed and placed inside the box). But the shipping fee is at your expense.

VERY IMPORTANT

Returned items must be in a new and unused/unworn condition in the original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.

In addition, we do not support exchange service. If you do not want it anymore, you can return it and place another order. But you are responsible for the shipping fee.

4 – REFUND
When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned. (Please notice that we cannot return you the shipping cost of your order).
The refund will be processed after the returned item has passed our quality control check.
Please note that refunds can only be credited to the same credit card (or PayPal account) used for the original purchase.
The refund process can take 10-14 days from receipt of your goods, depending upon the credit card used for payment.